Frequently Asked Questions
Find answers to our most commonly asked questions below. If you don't see your question here, please contact us.
Orders & Payment
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. We accept all major credit cards, debit cards, and digital payment methods.
Can I modify or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. After that, the order may have already been processed. Please contact us immediately at support@gadgify.com.
Is it safe to shop on Gadgify?
Yes. Our website uses SSL encryption and all payments are processed securely. We never store your credit card details.
Shipping
Where do you ship?
We ship to all 50 US states. We do not currently offer international shipping.
How long does shipping take?
Standard shipping takes 5–10 business days. Expedited shipping (3–5 days) and express (1–3 days) options are also available at checkout.
Is shipping free?
Yes! All orders over $50 qualify for free standard shipping. Orders under $50 have a flat $4.99 shipping fee.
How do I track my order?
You'll receive a tracking number via email once your order ships. You can also visit our Track Your Order page anytime.
Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee. Items must be returned in original, unused condition. See our full Refund Policy.
How do I start a return?
Email support@gadgify.com with your order number and reason for return. Our team will provide instructions within 1–2 business days.
When will I receive my refund?
Refunds are typically processed within 5–7 business days after we receive the returned item. It may take an additional 3–5 days to appear on your statement.
Products
Are your products authentic/genuine?
Absolutely. Every product we sell goes through a strict quality vetting process. We partner with reliable suppliers to ensure product authenticity and quality.
Do your products come with a warranty?
Yes. Most products include a manufacturer's warranty. Specific warranty details are listed on each product page. Additionally, our 30-day money-back guarantee covers all purchases.
Contact
How can I reach your customer support?
Email us at support@gadgify.com. Our team is available Monday–Friday, 9:00 AM–6:00 PM CST, and we respond within 24 hours on business days.